We identify the manual work and broken handoffs slowing your team down, then connect your CRM, website and everyday tools into a working process. From diagnosis and development to testing, training and support.
Start with a recurring problem your team can describe. We trace the process, find the gaps and agree what is worth improving.
Your team moves details between forms, spreadsheets and CRM. Routine admin takes time and creates opportunities for mistakes.
An enquiry, approval or task waits because nobody owns the next step. We connect the handoff, responsibility and follow-up.
Customer information and progress live in different places. We work out which system should hold the record and how the others should connect.
Your team copies information, checks spreadsheets and chases updates. We map one process and identify the work worth removing.
Explore process automation↗Customer records, forms, email and internal tools do not stay in sync. We connect the systems you already use or scope a better setup.
Explore connected systems↗You can see friction but do not yet know what to change. Talk it through with the person who will help design and deliver the solution.
See what happens on the call↗Customer enquiries, qualification and CRM handoff in one workflow. See what was delivered.
The live workflow receives a new enquiry, sends a contextual first response, collects qualification details, records them in Bitrix24 and alerts the manager who should continue the conversation.
You explain where work starts, who handles it, which tools are involved and where it slows down or fails.
We define what will change, what is included, required access, risks, price and how both sides will test success.
We deliver in stages and show working scenarios while there is still time to correct decisions.
We test with your team, release to production, monitor the agreed workflow and document recovery and handover.
We identify where a request begins, what information it needs, where people copy or wait, which system owns the record and when a person must decide.
Use rules for repeatable steps, AI for unstructured information and people for decisions with real consequences.
We connect your website, inbox, CRM and internal systems so a lead or task enters once, keeps its context and reaches the right person.
A new enquiry can be acknowledged, qualified and recorded automatically. Your manager receives the conversation, contact details and next action — not an empty notification.
Rules handle known steps. AI reads and classifies unstructured information. People approve payments, contracts and unusual exceptions.
The first version fixes one measurable bottleneck. Later workflows reuse the same data, access rules, monitoring and documentation instead of creating another isolated tool.
We can deploy in infrastructure you control, with separate access, logs, alerts, backups and a documented handover path.
SBD / CORE SOLUTIONS
Map the process, connect CRM and everyday tools, and build the integrations or internal software the work needs.
Handle the first response, collect approved qualification details and pass a complete record to your team.
Build or improve the website, forms, analytics and CRM connections as part of a complete customer journey.
Official Kommo and Hostinger partnerships complement our work across CRM, web development and automation. We start with your current systems and recommend new tools when the process needs them.
Before signing, a client in any country should be able to see where the system runs, which providers receive data, who can access it, which actions require a person and what happens when something fails.
Use client-controlled infrastructure and cloud regions selected for the agreed data location when the approved data flow or operating requirement calls for them.
Document data flows, external providers, minimum required access, retention and deletion rules, including any access across borders.
Test the agreed scenarios, keep sensitive actions behind human approval, record important actions and define a fallback when a model or provider is unavailable.
Provide acceptance criteria, recovery instructions, incident contacts and a practical handover package for the client and its advisers.
We design and document the technical controls. The client’s legal adviser remains responsible for confirming applicable privacy and sector-specific obligations for the approved data flow.
The first conversation is free. We discuss your priorities and budget, then explain the right next step. You receive a written scope, price and acceptance criteria before committing to implementation.
Meet Andrei, explain what is getting in the way and decide whether working together makes sense.
For complex work, a paid discovery produces a process map, priorities and an implementation plan. We agree the fee first.
Start with one useful result. Integrations, delivery stages, external costs and ongoing support are agreed in the proposal.
AKFounder / Business Solutions ArchitectAndrei has worked in digital delivery since 2008, across websites, ecommerce, analytics and API integrations — and now connected CRM and automation systems. He leads discovery, architecture and production delivery. Studio Base Design is an official Kommo partner, with live work across Kommo and Bitrix24. Specialists join only where the approved scope needs them.
See what is included↗Our experience spans websites, ecommerce, analytics and API integrations. When the project needs a stronger digital front end, we can design and develop it alongside the systems that handle the work behind it.
A focused page with a clear offer, responsive design, enquiry form and measurement for your campaign.
Clear content, considered design and useful journeys for visitors on desktop and mobile.
Connect forms and customer portals to CRM, internal tools, reporting and the workflows your team relies on.
A landing page can be a focused project. A larger website or business system gets its own scope. We agree the design, content, integrations and acceptance checks before development.
Usually. We first confirm that the required APIs, permissions and data are available. If an important connection is unreliable or impossible, we tell you before fixing the scope and timeline.
Not always. For custom production systems, we usually recommend an account your company controls because it makes access, backups and a future handover clearer.
We use built-in features when they solve the problem. Custom work becomes useful when the process also crosses websites, email, documents, approvals or other databases.
No. Support covers the agreed live system. New workflows are estimated separately or built from an agreed monthly improvement allowance.
We cannot honestly guarantee revenue. We can agree measurable operational results — for example response routing, CRM recording, alert delivery and recovery — and test them before launch.
We will talk through the problem, your current tools and what a useful result would look like. You will leave knowing whether we fit and what the next step could be. No technical brief or obligation to proceed.
You do not need a technical brief. Tell us what slows the team down. We will agree a time to talk and give you a practical next step.
Request a free discovery call↗
