Customer messages arrive in different inboxes. We connect them to one CRM workflow, handle the first response and give your team the full context before the enquiry goes cold.
No universal loss rate fits every business. But the failure points are familiar: a message waits, useful context gets copied by hand and nobody owns the next step.
The reply arrives the next morning. By then, the customer may already be speaking with the company that answered first.
A manager copies the name into CRM later, but the original question, budget or urgency stays behind in a personal inbox.
A shared notification is read, but no task, owner or follow-up deadline is created. The enquiry quietly becomes stale.
In research covering more than 15,000 web leads and 100,000 call attempts, waiting 30 minutes rather than 5 was associated with about 21× lower odds of qualification.
This is an industry benchmark, not a revenue forecast. Your actual impact depends on lead source, value and sales process.Our earlier work covered websites, ecommerce, analytics, campaigns and API integrations. Today we connect those customer-facing tools with CRM, automation, infrastructure and AI, so the work continues after a visitor clicks, writes or submits a form.
Websites, ecommerce, analytics, campaigns and content.
Forms, CRM, APIs and automated follow-up working together.
AI agents, documents, databases, infrastructure, monitoring and human approval.
Web and marketing remain part of the work. The difference is that they now connect to the systems and people responsible for the next step.
Launch the website, CRM, business email, analytics and first lead workflow as one working setup.
See the launch scope↗Connect CRM, email, documents, reporting and team handoffs where work is slow, repeated or easy to lose.
See how automation starts↗Keep the client relationship while we deliver the CRM, automation and AI part of the project.
See partnership options↗More cases will be added after the evidence is verified and cleared for publication.
The live workflow receives a new enquiry, sends a contextual first response, collects qualification details, records them in Bitrix24 and alerts the manager who should continue the conversation.
We identify where a request begins, what information it needs, where people copy or wait, which system owns the record and when a person must decide.
Use rules for repeatable steps, AI for unstructured information and people for decisions with real consequences.
We connect your website, inbox, CRM and internal systems so a lead or task enters once, keeps its context and reaches the right person.
A new enquiry can be acknowledged, qualified and recorded automatically. Your manager receives the conversation, contact details and next action — not an empty notification.
Rules handle known steps. AI reads and classifies unstructured information. People approve payments, contracts and unusual exceptions.
The first version fixes one measurable bottleneck. Later workflows reuse the same data, access rules, monitoring and documentation instead of creating another isolated tool.
We can deploy in infrastructure you control, with separate access, logs, alerts, backups and a documented handover path.
SBD / CORE SOLUTIONS
Replies to new enquiries, asks your agreed qualification questions, saves the answers in CRM and hands the full context to a manager.
Connects repeated work across CRM, email, documents, databases and internal tasks, with alerts when a step fails or needs approval.
Brings the website, CRM, business email, analytics, lead capture and first follow-up workflow online together.
SBD / VERIFIED PARTNER STATUSAs a Kommo partner, Studio Base Design designs the shared inbox, pipeline, automations and manager handoff around the way your business actually sells. Depending on the official connector or API available for your account and market, we can connect:
We start with a repeated delay, error or manual check. Only then do we choose the CRM, database, cloud service, workflow or AI component needed to solve it.
When a delivery document, stock record and purchase order do not match, the workflow collects the evidence, identifies the responsible person and creates one complete exception task instead of starting another email chain.
Run containerised services on a client-controlled Hostinger VPS, or use AWS regions such as Sydney and Melbourne when the approved data location, scale or cloud controls require it. Access, backups and deployment remain documented.
A website, social or email enquiry enters CRM with its source and conversation, follows the agreed qualification steps and reaches the manager who should act next.
An invoice or contract from an approved folder can be read, checked against existing records and prepared as a draft. Payments, legal commitments and unresolved differences still go to a person.
The agent sees only the approved folders, records and tools required for the workflow. It can collect information, prepare a draft, update a status or assign a task; payments and commitments still require approval.
The agent reads the invoice, searches for the likely supplier and order, highlights the mismatch and creates a reconciliation task. It does not approve or book the payment.
The workflow opens the approved template, fills only verified CRM and database fields, marks missing information and sends the draft to the person responsible for approval.
The workflow combines the shipment record, supporting documents and current owner, then sends one complete brief to the right person and tracks the next action.
Before signing, an Australian client should be able to see where the system runs, which providers receive data, who can access it, which actions require a person and what happens when something fails.
Use client-controlled infrastructure and Australian AWS regions when the approved data flow or operating requirement calls for them.
Document data flows, external providers, minimum required access, retention and deletion rules, including any access from outside Australia.
Test the agreed scenarios, keep sensitive actions behind human approval, record important actions and define a fallback when a model or provider is unavailable.
Provide acceptance criteria, recovery instructions, incident contacts and a practical handover package for the client and its advisers.
We design and document the technical controls. The client’s Australian legal adviser remains responsible for confirming Privacy Act, APP 8 and sector-specific obligations for the approved data flow.
From first enquiry to a complete CRM handoff.
Access, backups, recovery and handover designed together.
Map the trigger, information, approval and test first.
You explain where work starts, who handles it, which tools are involved and where it slows down or fails.
We define what will change, what is included, required access, risks, price and how both sides will test success.
We deliver in stages and show working scenarios while there is still time to correct decisions.
We test with your team, release to production, monitor the agreed workflow and document recovery and handover.
All ranges are in USD. Every company, process and integration is different, so we confirm an individual scope and fixed price after reviewing the work. These ranges help you decide whether the project is realistic before a longer conversation.
First Line AI or one clearly defined process with agreed integrations and tests.
Core infrastructure plus several related workflows across your business tools.
Website, CRM, business email, analytics and the first automated customer journey.
Monitoring, incident response and a defined allowance for improvements.
We can deliver the CRM, automation and AI work under your brand, as a named subcontractor, through a referral or in a joint proposal. Roles, communication and support ownership are agreed before work starts.
See partnership options↗
AKFounder / Business Solutions ArchitectAndrei has worked in digital delivery since 2008, across websites, ecommerce, analytics and API integrations — and now connected CRM and automation systems. He leads discovery, architecture and production delivery. Studio Base Design is an official Kommo partner, with live work across Kommo and Bitrix24. Specialists join only where the approved scope needs them.
See what is included↗Usually. We first confirm that the required APIs, permissions and data are available. If an important connection is unreliable or impossible, we tell you before fixing the scope and timeline.
Not always. For custom production systems, we usually recommend an account your company controls because it makes access, backups and a future handover clearer.
We use built-in features when they solve the problem. Custom work becomes useful when the process also crosses websites, email, documents, approvals or other databases.
No. Support covers the agreed live system. New workflows are estimated separately or built from an agreed monthly improvement allowance.
We cannot honestly guarantee revenue. We can agree measurable operational results — for example response routing, CRM recording, alert delivery and recovery — and test them before launch.
Bring one process that consumes time, creates errors or loses enquiries. We will clarify the bottleneck, check whether our approach fits and name the most sensible next step.
Bring one process that is slow, repeated or easy to lose. We will clarify the problem, decide whether one focused workflow can solve it and name the next sensible step.
Request a Systems Fit Call↗
